Decisions should not be taken based solely on the content of the website and individual advice should be sought first. The information contained in this website is subject to the Australian regulatory regime and is therefore restricted to consumers based in Australia.
Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to HNW Planning Pty Ltd (our licensee) who is a member of the Australian Financial Complaints Authority.
If you have any complaints about the service provided to you, you should take the following steps:
- Contact us and tell us about your complaint. If your complaint is not satisfactorily resolved within 3 days, please contact the Compliance Manager of HNW Planning Pty Ltd or put your complaint in writing and send to HNW Planning Pty Ltd, PO Box 3305, Erina NSW 2250.
They will seek to resolve your complaint quickly and fairly. If the complaint cannot be addressed to your satisfaction you have the right to complain to an external dispute resolution body.
To lodge your complaint with the external dispute resolution body, please contact: Australian Financial Complaints Authority (AFCA)
- Telephone on 1800 931 678, Email at email@example.com, website at www.afca.org.au, or
- Mail to Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 300
Total Wealth Planning Pty Ltd takes all our regulatory responsibilities very seriously and we ensure that all our staff are required to demonstrate their competence to undertake their role and our business is structured in a manner that is designed to meet in full all the requirements set by FASEA, the Financial Adviser Standards and Ethics Authority.
Trust Will Plan Ltd is an Authorised Representative of HNW
Planning Pty Ltd AFSL no 225216.
Disclaimer: We pride ourselves as being a responsible company. The content on www.totalwp.com.au is designed to assist you and is not deemed as advice. We reserve the right to decline any applications we feel are not suitably positioned to invest. We may contact you to clarify further points if we feel your application poses a financial risk to you or places you in a vulnerable financial position. The information contained in this website is subject to Australian regulatory regime and is therefore restricted to consumers based in Australia. Total Wealth Planning Pty Ltd is an Authorised Representative of HNW Planning Pty Ltd AFSL no 225216.